1. Where is my order?

Once your order is handed over to the courier, we’ll email you your tracking details. You can track the real-time status of your shipment using the tracking number provided in the email.

2. How long does delivery take?

• Domestic Orders: Delivered within 1–5 business days.

• International Orders: Typically arrive within 7–21 business days, depending on the destination country and customs procedures.

Please Note: During campaign periods or for pre-order items, delivery may take between 1–10 business days due to high demand.

3. Do I have to pay for shipping?

Free shipping on all domestic orders over 2,999 TL. For orders under 2,999 TL, a flat rate of 99.00 TL applies.

International Shipping: Shipping fees and customs/import duties vary by destination country. All international shipping and customs charges are the responsibility of the customer.

4. Can I change my delivery address after placing an order?

Address updates can be made while your order is still being prepared at our warehouse. However, once your order has been dispatched or handed over to the courier, we are unable to change the delivery address.

If you need to request an address change, please contact us as soon as possible at [email protected].

5. What is a pre-order?

Pre-order items are products that are currently in production or sourcing and not yet in stock, but available for advance purchase. Delivery times for pre-order items depend on the item's production and stock schedule, which is specified directly on the product page.

1. How can I exchange or return my order?

You can return items within 14 days from the date you receive your order.

To be eligible for a return, products must meet our return conditions. You can submit your return request via our "Contact Us" form on the website or by emailing us directly at [email protected].

2. What are the return conditions?

Items must be returned within 14 days of delivery. To qualify for a return, products must be unworn, unwashed, and have all original tags attached.

3. When will I receive my refund?

Once your returned items are received and inspected to ensure they meet our policy, your refund will be processed and issued to your bank within 1–7 business days.

4. Can I exchange my item for a different size or color? 

Yes, you can contact us regarding your exchange or return request once you receive your order. After the item reaches us and is inspected, we will process your refund or size exchange, provided there are no signs of wear, stains, or damage.

You can submit your exchange request using the "Contact Us" form on our website or by contacting us via email.

1. What payment methods do you accept?

You can instantly complete your purchase using a debit or credit card. If you prefer to pay by credit card, installment options are available at checkout.

2. I have a promo code, how do I use it? 

Before completing your purchase, enter your code into the "Promo Code" field at checkout (limited to one promo code per order). If the discount is not applied, please check the terms or expiration date of the promotion, as the code may have expired or the selected items may be excluded from the offer.

3. Which stores carry TAPIS products?

You can find detailed information about our stockists and partner stores on our "Stockists" page.

4. I can't view my invoice, what should I do?

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5. How can I stay updated on new drops and promotions?

You can follow our Instagram account and subscribe to our newsletter to be the first to know about upcoming promotions and new collection launches.

6. Do you offer gift wrapping?

Yes. If you would like your order gift wrapped, simply check the "Gift Packaging" option on the checkout page.

1. How should I care for my items to make them last longer?

• Gentle wash at 30°C.

• Wash inside out with similar colors.

• Do not tumble dry. Line dry away from direct sunlight.

• Do not bleach.

• Iron inside out.

• Dry cleanable.

2. How do I find my size?

Sizing varies across different items. You can check the "Size Guide" included on each product page to find your perfect fit.

3. How can I purchase sold-out items?

Most of our sold-out items are not restocked due to the use of vintage handwoven kilims and special materials.

However, select pieces made with custom-woven TAPIS fabrics may occasionally be restocked under certain conditions. To stay informed about restocks, we recommend creating an account and subscribing to our newsletter.